Network Infrastructure
Network design, structured cabling, switching, wireless connectivity and LAN or WAN deployment for business sites.
Explore solutionManaged IT Services & Support
Keep support connected to the systems your organisation uses, with clear responsibilities for business ICT, network, telephony and AV requirements.
IT support with a defined service scope
You need a clear route for support when communications, connectivity or shared technology stops working as expected. Our Technology as a Service model brings together managed ICT and AV services, on-demand support and agreements for the systems you use.
We start with an inventory of your environment and the support already in place. Together, we define the network, telephony, AV and other ICT systems to be covered. We set out responsibilities, service hours, response arrangements and maintenance requirements in your agreement.
- A defined point of contact for agreed support requirements
- Support responsibilities made clear across systems and suppliers
- Maintenance and service coverage discussed before engagement
What We Deliver
- On-demand ICT support
- Network installation support and maintenance
- Telephony and communications support
- Managed ICT and audiovisual service requirements
- Support agreements for an agreed system scope
Make the support agreement specific
Bring these details to the first discussion so the proposed work can reflect your site, existing equipment and operational needs.
- Systems, sites and equipment to be covered
- Current faults, support suppliers and service dependencies
- Required service hours and contact arrangements
- Responsibilities, exclusions and maintenance requirements
Where This Service Fits
- A business seeking support for its existing ICT environment
- An organisation maintaining a telephone or branch network
- A team needing help with shared AV and meeting-room systems
- A business reviewing support responsibilities after an installation
Your Questions, Answered
Practical considerations for planning this service.
Discuss your requirementsCan we request IT support without a long-term contract?
Yes. We provide on-demand ICT support. Tell us which system needs attention and describe the issue so we can confirm availability, scope and the appropriate support arrangement.
What does a managed support agreement cover?
Coverage depends on the agreed systems and requirements. The agreement should specify service hours, support channels, responsibilities, exclusions and any maintenance work, rather than assuming that every device or application is included.
Can network and telephone support be considered together?
Yes. We support networks and telephone systems. Reviewing them together helps us identify shared connectivity and equipment dependencies before agreeing on coverage and responsibilities.
Related Solutions
Consider the systems and services that connect with this project.
Unified Communications & PABX
Business telephone systems, VoIP, contact centres and collaboration tools that connect offices, staff and customers.
Explore solutionAudio Visual Solutions & Automation
Presentation systems, sound, displays and room controls designed and integrated for the spaces people use.
Explore solutionDiscuss Your Project with Us
Tell us what you need to improve, where the work is required and which systems are already in place.